Shipping policy

At Flashora, we aim to make your shopping experience simple and convenient. We carefully pack and dispatch your order as quickly as possible and provide reliable delivery options across Australia.

1. Order Processing

Orders are generally processed and dispatched within 1 business days after payment has been successfully received.

Orders placed on weekends or public holidays will generally be processed on the next business day.

During busy periods, sales events or public holidays, processing times may be slightly longer.

2. Delivery within Australia

We currently offer delivery across Australia.

Delivery times may vary depending on your location, the shipping method selected and the delivery network.

Typical delivery timeframes are:

  • Victoria & nearby areas: approximately 2–5 business days
  • NSW, ACT, SA & Tasmania: approximately 3–7 business days
  • Queensland & Western Australia: approximately 4–10 business days
  • Northern Territory & remote areas: approximately 5–14 business days

These timeframes are estimates only and are not guaranteed.

Remote and regional locations may require additional delivery time.

3. Shipping Methods

Depending on the product, order value and delivery location, we may use services including:

  • Australia Post
  • Other reputable courier and delivery services.

Available shipping options and costs will be displayed at checkout.

Some smaller and lower-value products may be sent using economical postal services where appropriate.

4. Tracking

Where a tracked delivery service is selected or available, tracking information will be provided once your order has been dispatched.

Tracking information may take some time to become active after the parcel has been lodged with the carrier.

Please use the tracking information provided to monitor the progress of your delivery.

5. Delivery Delays

While we work hard to dispatch orders promptly, delivery times are controlled by the shipping carrier once your order has been dispatched.

Delays may occur because of:

  • Public holidays
  • Severe weather
  • High parcel volumes
  • Carrier network disruptions
  • Remote or regional delivery locations
  • Incorrect or incomplete delivery addresses
  • Other circumstances outside Flashora's reasonable control

If your parcel appears to be delayed, please check the tracking information first. You can also contact us and we will assist where possible.

6. Incorrect Delivery Address

Please carefully check your delivery address before completing your order.

If you provide an incorrect or incomplete address and the parcel is returned to us, additional postage may be required to resend the order.

If your order has not yet been dispatched, please contact us as soon as possible if you need to correct your address. We will do our best to assist, but we cannot guarantee that address changes can be made after an order has been processed.

7. Lost or Missing Parcels

If your order has not arrived within the expected delivery timeframe, please contact us.

For tracked shipments, we may use the carrier's tracking information to investigate the delivery.

For untracked services, delivery confirmation and investigation options may be limited.

If tracking shows that a parcel has been delivered but you cannot locate it, please check:

  • Your mailbox or parcel locker
  • Around your property
  • Safe places where the carrier may have left the parcel
  • With other household members
  • With neighbours

You may also contact the relevant delivery carrier for further assistance.