Refund policy

This Returns & Refunds Policy applies to purchases made through the Flashora website.

1. Australian Consumer Law

Flashora complies with the Australian Consumer Law (ACL).

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under Australian Consumer Law.

If a product is faulty, defective, unsafe, not of acceptable quality, does not match its description or otherwise fails to meet a consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances.

2. Faulty or Defective Products

If you believe your product is faulty or defective, please contact us as soon as reasonably possible.

Please provide:

  • Your order number
  • Your name and contact details
  • A description of the problem
  • Photos or videos of the product or issue, where applicable

We may ask you to return the product so that it can be inspected.

Depending on the circumstances and your rights under Australian Consumer Law, we may provide a:

  • Repair
  • Replacement
  • Refund
  • Other appropriate remedy

3. Incorrect Product

If you receive an incorrect product, please contact us as soon as possible.

We will arrange an appropriate solution, which may include replacement of the incorrect item or another remedy where applicable.

Where the incorrect item was supplied due to an error by Flashora, we will cover reasonable return and replacement shipping costs.

4. Damaged Products

If your order arrives damaged, please contact us as soon as possible.

Where appropriate, please provide photographs of:

  • The outer packaging
  • The shipping label
  • The product
  • Any visible damage

This information may help us investigate the issue with the delivery carrier and arrange an appropriate solution.

5. Change of Mind Returns

If you simply change your mind about a purchase, Flashora may accept a return at our discretion, subject to the following conditions:

  • The product must be unused and in its original condition.
  • Original packaging should be intact where reasonably possible.
  • The product must be suitable for resale.
  • Proof of purchase may be required.
  • Return postage may be the responsibility of the customer.

Change-of-mind returns do not affect your rights under Australian Consumer Law.

6. Opened or Used Storage Products

For products such as memory cards and USB flash drives, we may be unable to accept change-of-mind returns where the product has been used, activated, registered, altered or otherwise cannot reasonably be resold.

This restriction does not apply where the product is faulty or you have another applicable right under Australian Consumer Law.

7. Returns Process

Please contact us before sending a product back.

We will provide return instructions and, where applicable, a return address.

Please include your order number with the returned product so that we can identify and process your return efficiently.

Do not send products to an address that has not been provided or confirmed by Flashora.

8. Return Shipping Costs

Where a product is faulty, defective, incorrect or otherwise covered by an applicable consumer guarantee, Flashora will provide the appropriate remedy in accordance with Australian Consumer Law, including reasonable return shipping costs where applicable.

For approved change-of-mind returns, the customer may be responsible for return shipping costs.

9. Refunds

If a refund is approved, it will generally be processed using the original payment method where reasonably possible.

Refund processing times may depend on your payment provider or financial institution.

Once Flashora has processed the refund, it may take additional business days for the funds to appear in your account.

10. Refunds for Shipping Costs

Where a refund is required because of a fault, major failure, incorrect product or another circumstance covered by Australian Consumer Law, applicable shipping costs will be handled in accordance with your legal rights.

For approved change-of-mind returns, original shipping charges may not be refundable where permitted by law.

11. Products Damaged After Delivery

We may not be responsible for damage caused by misuse, accidental damage, incorrect installation, modification, negligence or failure to follow reasonable product instructions.

However, this does not affect any rights you may have under Australian Consumer Law.

12. Compatibility

Before purchasing memory cards, USB drives or other storage products, customers should check that the product is compatible with their device.

A product that is incompatible with a particular device is not necessarily defective.

If you are unsure about compatibility, please contact us before purchasing.

13. Data and Personal Information

Before returning a memory card, USB drive or other storage device, customers should back up their data and remove any personal or confidential information where possible.

Flashora is not responsible for the loss, recovery or disclosure of data stored on a returned storage device, except where liability cannot legally be excluded.

14. Return Assessment

Where appropriate, returned products may be inspected to determine the nature of the issue.

We may request additional information or testing to help identify whether a product is faulty or whether the issue is caused by compatibility, software, device settings, misuse or another factor.

15. Contact Us

If you need to return a product, request a refund or report a problem with your order, please contact Flashora through our Contact Us page before sending the product back.

  • Please include your order number and a brief description of the issue.

 

 5. Manufacturer Warranty Claims

Many Products carry a manufacturer's warranty separate from your rights under the ACL (e.g., typically [e.g., "2–5 years"] depending on brand and product type). For issues arising after any Flashora-specific return window, or for extended warranty periods:

  • We may process the claim on your behalf with the manufacturer, or
  • Direct you to lodge a claim directly with the manufacturer, depending on the brand's process.

Proof of purchase is required for all warranty claims. Please retain your invoice/order confirmation.